Debt Busters adheres to policies and procedures that are morally and financially responsible. For this reason, we are glad to offer a refund policy. As with all refund policies, there are some conditions, and we are happy to explain them here:
Our refund policy applies to any monies debited from you as our client that relate to any application fee. This fee is charged before your Debt Agreement Proposal’s (DAP) commencement, as has been specified in your documents. Our overall acceptance rate is 97%, so if your creditors choose to reject your proposal, we will find out why that happened and then submit a new proposal. It is very rare for a proposal to be rejected on the first attempt and even rarer still on the second.
If you do not wish to try again after the first or subsequent attempts, we reserve the right not to refund your fees. Please keep in mind that it may take several attempts to get your proposal accepted. If you decide to withdraw from the process before the creditors’ approval, a refund will not be given as this counts as a change of mind.
Failure to fully disclose your financial affairs, or providing false and misleading information will lead to you being ineligible to claim a refund. If Debt Busters are unable to assist you in securing a DAP based on our affordability and sustainability policy, then regardless of the number of attempts, we will refund your payment except for:
- the $200 fee paid for each AFSA DAP submission,
- the $50 fee paid for each credit check, and
- the $30 fee paid for each bank statement.
There may be additional fees or levies paid by Debt Busters on your behalf which will be reimbursed when a refund is payable.
Unlike some other companies that do not have a refund policy or will charge you a non-refundable application fee, Debt Busters believes you shouldn’t be disadvantaged if we are not able to provide you with a solution – especially since you are looking for financial assistance.